Horizon Energy Group and its subsidiaries are committed to helping their customers and are offering a relief package to support:
Horizon Energy Group’s domestic customer relief package includes:
The relief package is designed to get people back into their houses safely, and if they choose to use ElectriServ for the repairs, they will receive a credit towards their repair. If the repairs are less than $250, the customer incurs no further costs.
The relief package is valued at over $100,000 and is designed to support those most in need.
All eligible domestic market customers will have the credit applied directly by their Retailer and are not required to apply for the rebate.
Customers who want to have a safety inspection or repair work carried, should call ElectriServ on 0800 377 669 to register their details and confirm if they qualify for the relief package. Conditions apply.
A domestic customer / consumer is defined by the Electricity Industry Participation Code and means a person who acquires electricity for personal, domestic or household use or consumption and does not acquire electricity or hold himself or herself out as acquiring electricity for the purpose of resupplying it in trade or consuming it in the course of production or manufacture. Domestric customers / consumers are eligible for our LUDU, LUDR, NDU and NDR price categories.
Although other areas were flooded and evacuated Edgecumbe was the worst affected area with people displaced from their properties for extended periods of time.
ElectriServ offers a one-stop shop for safety and repair work and is able to efficiently administer the use of the funds on our behalf, there maybe other funds available for people to access should they wish to use another party for their repairs.