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Horizon Energy Group, and its shareholder, the Eastern Bay Energy Trust, announced a relief package for customers in the Edgecumbe evacuation area affected by flooding.

Horizon Energy Group and its subsidiaries are committed to helping their customers and are offering a relief package to support:

  • Domestic customers who have been evacuated and unable to access their properties for an extended period of time with a rebate on fixed line charges; and
  • Those domestic customers who are uninsured and own their own homes with safety and repair assistance to help them through this challenging time.

Horizon Energy Group’s domestic customer relief package includes:

  • All domestic customers connected to the network as at 5 April 2017 in the Edgecumbe evacuation area will receive a rebate on their fixed line charges for a period of 20 days;
  • Horizon Energy Group’s wholly owned subsidiary ElectriServ, will be providing free safety inspections; and
  • A credit of $250, including GST, will be applied to the repair bill for all customers who undertake and complete their repair work with ElectriServ.

The relief package is designed to get people back into their houses safely, and if they choose to use ElectriServ for the repairs, they will receive a credit towards their repair. If the repairs are less than $250, the customer incurs no further costs.

The relief package is valued at over $100,000 and is designed to support those most in need.

All eligible domestic market customers will have the credit applied directly by their Retailer and are not required to apply for the rebate.

Customers who want to have a safety inspection or repair work carried, should call ElectriServ on 0800 377 669 to register their details and confirm if they qualify for the relief package. Conditions apply.



PDF Application Form:

PDF icon Relief Package Application Form.pdf

Online Application Form

Declaration of Ownership of Property

Who is the relief fund available to?

  1. Domestic customers who have been evacuated and unable to access their properties for an extended period of time with a rebate on fixed line charges.
  2. Those domestic customers who are uninsured and own their own homes with safety and repair assistance to help them through this challenging time.
  3. Eligible ICPs are attached in the following document - the ICP number will be printed on your electricity bill.

PDF icon Eligible Evacuated ICPs .pdf

 

 

What is the definition of a domestic customer/consumer?

A domestic customer / consumer is defined by the Electricity Industry Participation Code and means a person who acquires electricity for personal, domestic or household use or consumption and does not acquire electricity or hold himself or herself out as acquiring electricity for the purpose of resupplying it in trade or consuming it in the course of production or manufacture. Domestric customers / consumers are eligible for our LUDU, LUDR, NDU and NDR price categories.

Why is the safety and repair component of the relief package not available to all effected customers?

  1. The fund is targeted at the vulnerable and those least able to afford the repairs, and should assist in getting the Eastern Bay of Plenty economy going.
  2. The line charge rebate is available to all domestic customers in the evacuation area including tenanted and insured properties.

Why is the relief fund only available to the Edgecumbe evacuation area?

Although other areas were flooded and evacuated Edgecumbe was the worst affected area with people displaced from their properties for extended periods of time.

Why is the safety and repair component of the relief package only available through ElectriServ?

ElectriServ offers a one-stop shop for safety and repair work and is able to efficiently administer the use of the funds on our behalf, there maybe other funds available for people to access should they wish to use another party for their repairs.

How do I apply?

  1. By filling in the online application form.
  2. Downloading a copy and emailing it to relief@hegroup.nz or delivering it by hand to ElectriServ at 31 Pyne Street, Whakatane.
  3. Hard copies of the form is available at ElectriServ, 31 Pyne Street, Whakatane or Horizon Energy Group, Level 4, 52 Commerce Street, Whakatane.

 

TESTIMONIALS

It is great to feel relaxed about having the right the contractor doing the work which assists me concentrating on other areas. The professionalism and diligence displayed was fantastic not only from a H&S perspective but from a personal level.

Well done to all and keep up the great work.

TESTIMONIALS

Your company is a regular service provider for ASB Group - Property and we wish to acknowledge the important contribution you and your team make to our business. 

The quality of service provided by your team not only reflects directly upon your company, but also on ASB Group - Property in regard to how we are perceived by our internals clients.